What documents will I need to pick up my car?
When picking up the car you will need: Passport, National Driver’s License, International Driving Permit (if required, depending on the country)
Do I need an International Driving Permit?
It depends on the traffic regulations of the country where you want to rent a car. You will find the information on the selected region in our terms of booking.
What is the right way to pick up a car?
To pick up your car, you must have the originals of all necessary documents. Read the agreement carefully before signing, check that the car acceptance certificate includes all the damages of the car and the level of fuel in the tank. Just in case, take pictures of the car (pay special attention to the parts that have damages/scratches/chipping).
Will I need cash or a card when picking up the car?
How you pay the remaining amount and make a deposit depends on the car and may differ even for similar models. Available payment methods are listed on the page of each car in the info footnote.
Can I pick up a car in one city and return it in another one?
Of course, you can pick up a car in one city and return it in another one. You can select different pick-up and drop-off cities in the search bar on our website.
We ordered a car with a child car seat. Will it be there for sure?
If you included this equipment in the order and the information is shown on your voucher, there will be a child seat in the car for sure.
Can I add a second driver to the agreement?
Yes, sure. You can add the “Additional Driver” service to your order. When you pick up the car, the rental agent will enter the data of both drivers in the rental agreement.
Are there any mileage limits?
You can see the mileage limit on each vehicle’s page in the specifications section.
Do I need to have my route approved in advance?
No, you don’t need to have your route approved but you can only travel on public roads in the country. Please note that in some regions, it is forbidden to drive on some roads/territories. When picking up the car, you can discuss the route of your trip with the rental agent who will tell you about the state of the roads and the best routes in the regions that you intend to visit.
Do I have to inform someone about driving abroad?
Crossing the border is not allowed for some rental cars and in some countries. To book a car with this service, open the filters and select the “Crossborder fee” option. The system will offer you only cars with this service. To prepare the required documents, be sure to inform the rental company in advance about your planned crossing of state borders.
What if something happens to the car while traveling?
In case of force majeure, please call the rental agent (the phone number is on your voucher) and contact us in our support chat or at firstname.lastname@example.org . We will help you with any issue.
Will I get the car I booked?
Yes, the main principle of our work is that you should get the car you booked. If the car rental company cannot provide the booked car due to breakdown or other force-majeure circumstances, it must provide a car of the same or higher class on the same terms and for the same price.
How can I change my booking?
To change your order details, please contact us at email@example.com. Our customer support specialists will make changes to your order and send you the correct voucher.
With how much fuel should I return the car?
You must return your rental car with the same level of fuel you picked it up with. If the level of fuel is lower, you pay the difference at the rates of car rental company. If the level of fuel is higher, you are not compensated for the difference.